Frequently Asked Questions
I have already opened an account to the bank, how can I activate my internet banking service?
To activate the internet banking service you can call Contact center at *4455.
What authentication methods do I have available for accessing the internet banking application?
You can connect to the internet banking using mToken, a token application installed on your phone. Through it you can choose the authentication with Push message or unique code generated by mToken
From what devices can I access the Internet Banking application?
You can access internet banking service from any device (mobile, tablet, laptop, PC)
How do I download and activate the mtoken application? What types of phones does the application support?
The mToken application can be downloaded from the Google Play or Apple Store and installed on your smart phone. The supported phone types are the following: - for Android, minimum Android 4.4.4 - for Iphone, minimum iOS 8.x
What should I do if I changed the phone where the mobile token was installed?
In the mToken application on the old phone, from Settings use the Migrate token option to get the activation codes of the new application. Then install the application on the new phone and activate it!
What should I do to reactivate the mobile token application in case I lost the phone on which the application was installed?
Install mToken application from the Google Play or Apple Store, and for activating the application you can call Contact center at * 4455 to obtain the activation codes.
What should I do if I forgot the PIN code of the mobile token application?
In this case you need to uninstall the mToken application and reinstall it from the Google Play or Apple Store. To activate the application, you can call Contact center at * 4455 to obtain the activation codes.
How do I activate my mobile token biometrics functionality?
The biometrics functionality can be activated from the "Settings" section of the mToken application
What if I mistakenly deleted the mobile token application?
Install mToken from Google Play or Apple Store, and in order to activate the application, you can call Contact center at * 4455 to obtain the activation codes.
If I forget my login password, how can I get a new password?
In order to reset the login password in internet banking it is necessary to call Contact center at * 4455
What do I do if I block my access to internet banking?
To unlock your internet banking account you need to call Contact center at * 4455
What do I do if I have suspicions about unauthorized access to my account?
Call Contact center immediately at * 4455 and request blocking access to internet banking
Are there trading limits in internet banking? How can I change the limits?
Yes, there are trading limits in internet banking and their modification can be done by calling Contact center at * 4455
Can I open an account from myBank platform? How can I close it?
No, you can't open new accounts, but you can close them by contacting Contact center at * 4455
How do I make a payment in lei? Or currency?
Both the payments in RON and those in foreign currency are made from the "Payments" menu. For payments in RON, select "Domestic Payments" and for those in currency, "Foreign Payment Currency"
How can I check if a payment has been processed?
You can check the status of a payment from the "Payments" menu, the submenu "Check Payments Status"
What should I do if I made a payment with the wrong processing date?
If it was chosen once in the future for the transaction, it can be canceled from the "Payments" menu, the "Check paymentS status" section
How can I cancel a processed transaction?
A processed transaction cannot be canceled
Can I open deposits from the myBank application?
No, new deposits cannot be opened from myBank
Can I see my deposits and their characteristics?
The deposits and their characteristics can be viewed by accessing from the menu the "Deposits" section
Can I liquidate a deposit from internet banking?
The liquidation of the deposit is possible from the "Deposits" menu, accessing from "Close deposit" options
Can I manage my card from the internet banking?
You have the possibility through the internet banking application, from the menu "Cards", the section "Card management" to reissue or block the card you own
Can I change the card limits in the internet banking application?
You have the possibility through the Internet banking application, from the "Cards" menu, the "Card limits" section to change the trading limits on different channels: ATM, POS or internet.
Can I make recurring payments?
It is possible to make a recurring payment from the Payment menu, section "Standing orders"
Can another person (friend, family, etc.) have access to the myBank application with the same username and token?
All login details are strictly personal. These can only be used by the account holder / user.
What are the time limits for processing foreign currency transactions through myBank application?
To check the limit hours see the Transaction processing program on the bank's website
What are the commissions received for internet banking operations? What about the administration commission?
To check the fees, consult the list of rates and fees on the bank's website
How do I make a currency exchange? What course? Can the exchange rate be negotiated?
You can make a currency exchange from the main menu, the currency exchange section. It is realized at the rate from the moment of execution of the transaction. You can negotiate a currency exchange through the internet banking application, usually for amounts greater than EUR 15,000 or equivalent
Can I view a total of the amounts in the accounts?
The total of the amounts existing on the account can be viewed on the main page of the application through the section Financial Overview
What does a reliable beneficiary mean?
By setting up a trusted beneficiary, it will no longer be necessary to confirm the transactions made to the chosen person.
Can I save templates / templates for my payments?
Both payment templates and trusted beneficiaries can be saved for which payments are made without the need for authorization every time
Do I need an antivirus application on the computer from which I access the internet banking application?
We recommend installing an antivirus application because every time you connect to internet banking you are exposed to the dangers of viruses. Computer viruses are software programs created for various purposes such as identity theft.)
Can I see my transaction history? During what period can I generate an account statement?
The transaction history can be checked from the "Transaction History" screen for the last 12 months, but the statement of account can be generated for any period.
Is accessing the statement of account through internet banking commissioned?
There is no commission for generating an account statement from internet banking
Can I view the minimum payment amount on the credit card?
Both the minimum payment amount and all the card details can be viewed in the "card details" section
Can I receive information from the Bank through the messaging section?
In the messaging section you have the opportunity to receive various offers, notifications, information from the bank, but also to send messages to the bank
How can I send proof of a payment order made through internet banking?
The proof can be downloaded on the device used to access the application and transmitted by various means (eg email)
Who are the utility providers to whom they can pay utility bills?
Available utility providers are: Enel Energie SA, Enel Energia Muntenia, Engie SA
What are the transactions that can be done through the internet banking application?
Through internet banking can be made transfers between own accounts, payments in RON or other currencies, recurring payments, utilities and currency exchanges.
Where can you make foreign exchange?
There are two main ways to get to the exchange page: 1. From the main page through quick actions if the exchange rate has been set 2. From the main menu choosing currency exchange
During what time period can foreign exchange be made?
Foreign exchange can be done at any time when you are connected to the internet banking application
What commissions are applied to foreign exchange transactions?
There are no commissions for foreign exchange transactions
How can I make a currency exchange if I have not opened an account in a certain currency?
In order to be able to carry out the foreign exchange, accounts can be opened in various currencies in the "Products" section
How can I see the bank's rates on a certain date?
Through internet banking you can view the exchange rate at a certain date in the " Rates" submenu
What is the method of obtaining the payment confirmation?
The payment confirmation can be exported from the submenu "Transaction history" in PDF, CSV or XLS format
Can I see the transactions in real time?
All transactions according to their status can be viewed in the Payment section, the submenu Check the payment status
Can I close the accounts directly from the internet banking application?
The accounts cannot be closed through Internet banking. To close it is necessary to call Contact center to * 4455.
Can I activate SMS alert packages from internet banking?
There is no possibility to activate the SMS alert pack from internet banking, the service can be activated through Contact center to * 4455.
Can I change my internet banking contact details?
From the "SelfCare" section there is the possibility to change the contact address
Can I send messages to the bank from the online banking application?
You can send messages to the bank through the "Messaging" section
In case I lose my card, can I block it from the internet banking application?
There is the possibility of temporarily blocking the card from internet banking.
In what format can I download my account statement?
The statement of account can be downloaded in PDF format